Tenant Portal

Question 1

When is my rent due?

Answer

Unless your rental agreement states otherwise, rent is due no later than the first of each month and is considered late the following day. Late fees will be charged accordingly. If the first falls on a weekend or holiday, then your due date is extended to the following business day.

Question 2

When I moved in I signed a lease that says I can’t have a pet, but now I’d like to get one. Can I?

Answer

In most instances, the answer is no. If pets were not allowed when you moved in, they are likely not allowed now. Please note that if you get a pet without prior written consent from the landlord, you will be in violation of your lease.

Question 3

How do I submit a maintenance/repair request?

Answer

Maintenance requests can be submitted online through the Maintenance Portal. You can always find the link to the portal by clicking on "Tenant Login" at the top of our website. Most requests are handled within 24 to 48 hours.

For assistance with a maintenance emergency, please call or text our emergency maintenance line at 916-602-4947. You may also reach the maintenance line by calling our office at 916-452-4679 and selecting option 3.

Question 4

What is considered a maintenance emergency?

Answer

Anything that threatens the safety of the tenant or the property is considered an emergency. Examples of maintenance emergencies include a burst pipe or leaking water, a backed-up sewer line, a shattered window, or a broken exterior lock.

For assistance with a maintenance emergency, please call or text our emergency maintenance line at 916-602-4947. You may also reach the maintenance line by calling our office at 916-452-4679 and selecting option 3.

Question 5

How do I submit my rent?

Answer

All payments may be submitted online through the Tenant Portal. If you need to make alternative arrangements, please contact us at 916-452-4679.

Question 6

This is the first time I’ve paid my rent late. Can you waive my late fee?

Answer

No matter how current you’ve been on your rent payments, we cannot waive late fees. Fair housing laws require us to treat all tenants equally and enforce rules, fees, etc. across the board.

Question 7

Can I paint walls or hang drapes?

Answer

Your lease states that you cannot make alterations or improvements to the property without prior written consent of the landlord. If you would like to paint walls, hang drapes or make any other alterations, please submit your request in writing and follow up with a phone call. Approval is at the discretion of the landlord. If alterations are made to the property without prior approval, the property must be restored to its original state at move-out and all associated costs will be charged to the tenant.

Question 8

Can I make repairs myself?

Answer

Without the prior written consent of the landlord, you may not make repairs to the property yourself. Additionally, the landlord is not responsible for the cost of repairs made by the tenant and you may not deduct the cost of repairs from your rent. If repairs are not completed to the satisfaction of the landlord, you may be charged for the cost of additional repair work.

Question 9

How often do I need to change the furnace filter?

Answer

Your furnace filter should be changed once per month to keep the heating and air conditioning system running effectively and efficiently. Changing your furnace filter regularly will not only keep your heating and air conditioning bills lower, but will also help keep the unit from needing repair as often. Failing to change the furnace filter can lead to unnecessary breakage and repair, which could be charged to you if the breakage could have been prevented by changing the filter.

Question 10

What if my roommate wants to move out before the end of the lease?

Answer

Your outgoing roommate must submit written notice that they will be vacating the unit and no longer wish to be on the lease. If a tenant moves out without this written notice, they are still legally responsible for rent payments. If you would like to substitute a new roommate, you are required to receive prior written consent from the property manager.

Question 11

How do I add a new roommate to the lease?

Answer

You are required to receive prior written consent from the property manager to add a new roommate to the lease. The prospective roommate must meet all our applicant requirements and submit an application along with a $45 application fee. If accepted, the new roommate will need to sign a rental agreement and any associated documents. Please contact us to request an application for the new roommate.

Question 12

Can I sublease my house/apartment?

Answer

No. Subleasing your unit is a violation of your lease. Should you wish to add a roommate to your lease, the proposed roommate must submit an application and application fee and be approved by the landlord.

Question 13

How do I give notice that I’m moving out?

Answer

According to your lease agreement, you are required to give at least 30 days written notice before vacating. You may submit your notice through the Tenant Portal. Once you login, navigate to the "contact us" page and click the button that says "notice to vacate." You will be prompted to enter your contact information, forwarding address (if known), and the date that you will be handing over possession of the property.

Question 14

Should I touch up the paint myself when I move out?

Answer

You may touch up the paint yourself upon move-out, but please refer to your lease for detailed information regarding painting and repair work guidelines. If you choose to do paint touch-up yourself, please call us to get specifics about the type and color of paint used in your unit.

Question 15

I’m moving out of the property, but my roommate is staying. How do I get my Security Deposit back?

Answer

In this situation, security deposit reimbursement needs to be worked out between the tenants. The security deposit remains with the current lease and the associated property. We do not disburse partial security deposits to tenants being removed from a lease.

Question 16

Can I use my security deposit as my last rent payment?

Answer

No. Your rental agreement clearly states that your security deposit is NOT to be used in lieu of payment for the last month’s rent.